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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Maj Hooks

July 10, 2026

5  out of  5
rating by Maj Hooks
"It was very quick and easy and Jennifer Apotheker was very professional and helpful through it all"
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Danette Simmons

July 10, 2026

5  out of  5
rating by Danette Simmons
"Everyone at state Farm is a big help and I appreciate everybody and I recommend state farm thank you guys for awesome job"
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Serra Heyen

July 9, 2026

5  out of  5
rating by Serra Heyen
"Kathy Boucher is always professional and prompt. I always feel taken care of at this State Farm office."
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wendy stahl

July 9, 2026

5  out of  5
rating by wendy stahl
"Great office staff,always so helpful."
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Alan Shoppell

July 8, 2026

5  out of  5
rating by Alan Shoppell
"Always available to help me with my problem."
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John D

July 5, 2026

5  out of  5
rating by John D
"Jennifer is very knowledgeable about life insurance policies that they sell at State Farm and found one that fit me well so I decided to get one that benefited me for my future."
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Tyler Admire

June 24, 2026

5  out of  5
rating by Tyler Admire
"I’ve been a customer for 15+ years and I’ve had great experiences. They really have gone the extra mile and have done everything they can to help me throughout the process.
Thank you!"
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Mia Woods

June 23, 2026

5  out of  5
rating by Mia Woods
"Great insurance and the whole staff is so easy to work with! Jennifer was really a huge help today!"
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Ashley Connors

June 19, 2026

5  out of  5
rating by Ashley Connors
"Kimberly is delightful"
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Pat Nickels

June 19, 2026

5  out of  5
rating by Pat Nickels
"Such a pleasure dealing with these people. Kimberley was a breath of fresh air in talking to her. Very polite, I appreciate the pick me up. Also, great rates with Tom @ State Farm. Thank you all"
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Stephanie Rogers

June 17, 2026

5  out of  5
rating by Stephanie Rogers
"Made switching companies nice and easy"
We responded:
"Thank you for this great review Stephanie! All of us at Tom Lane State Farm Insurance are very excited to have you on board! Please make sure to like our Facebook Page (Tom Lane - State Farm Agent), add our phone number to your contacts, and download the State Farm mobile app! Thank you for trusting us with your business!!"
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Rebecca Keller

June 17, 2026

5  out of  5
rating by Rebecca Keller
"Small town agents who care for our insurance needs like family"
We responded:
"Thank you for this great review, Rebecca! Each one of us here at Tom Lane State Farm Insurance greatly appreciates your family's long tenure with us! "
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Ben Doolin

June 16, 2026

5  out of  5
rating by Ben Doolin
"Very good people there they will take care of you"
We responded:
"Thank you, Ben! We appreciate your business and this great review! All of us here at Tom Lane State Farm Insurance are here to make sure all our customers are well taken care of! Thank you!!"
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Nathan Smith

June 16, 2026

5  out of  5
rating by Nathan Smith
"Garett Braun was amazing! I was paying around 9800/year for my vehicles/home. A 20 minute meeting later and he got my rates cut almost in half. 100% would recommend!"
We responded:
"Thank Nathan!! All of us at Tom Lane State Farm really appreciate this great review and kind words about Garett!! He and his teammates are top notch! Thank you for your business!!"
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Ricky huebner

June 16, 2026

5  out of  5
rating by Ricky huebner
"They always take care of my needs."
We responded:
"Thank you for this great 5-star review Ricky! The team here at Tom Lane State Farm Insurance is very happy to make sure you are well taken care of! Thank you for your business!!"
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Jessie Springer

June 16, 2026

5  out of  5
rating by Jessie Springer
"We have been at this State Farm office for many years and have always had a positive experience. All the staff go above and beyond for their clients! We have had the pleasure of working with Jennifer and she has been so informative and friendly."
We responded:
"Hi Jessie! Thanks for this great review and kind words about Jennifer! She and her teammates here at Tom Lane State Farm Insurance work very hard to make sure you and all our customers are well taken care of!! Thank you very much for your long tenure with us! We sure appreciate it!"
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Vicki Broyles

June 16, 2026

5  out of  5
rating by Vicki Broyles
"I came to see Garett and talked to him about my house insurance and improvements we were making. He was able to go over my questions with me and I walked away knowing all is good!"
We responded:
"Hi Vicki! Thank you for this great review and kind words about Garett!! We certainly appreciate your business! Thank you!!"
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Sara Malone

June 13, 2026

5  out of  5
rating by Sara Malone
"Kimberly was SO sweet, took her time looking at my bill. She is so sweet and because of her I decided to stay with State Farm."
We responded:
"Hi Sara!! Thank you for this great review and kind words about Kimberly. It is very true that not every insurance company and agency works with its customers in the same way. We are very appreciative of your decision to stay with us and that we here at Tom Lane State Farm Insurance provide value for you! Thank you for your business!!"
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Regina Butler

June 8, 2026

5  out of  5
rating by Regina Butler
"If I could give more than 5 stars I would. This has been my insurance company for over a decade. Their customer service has been consistently great through out those years. Tom Lane will always be my insurance agent!"
We responded:
"Oh my Regina, that is so great to hear!! We appreciate these incredibly kind words and your long-term business so much! As always, if there is anything any of us here at Tom Lane State Farm Insurance can do for you, please let us know!!"
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Paige Wood

June 4, 2026

5  out of  5
rating by Paige Wood
"If you ever have a chance to speak with Kimberly she’s amazing . She has a very welcoming and bubbly personality and always willing to help out ."
We responded:
"Thank you Paige! Your 5-star review and kind words about Kimberly are greatly appreciated. Each of us at Tom Lane State Farm Insurance in Bethalto is very happy to make sure you and all our customers are well taken care of! Thank you for your business!!"
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christine grant

May 28, 2026

5  out of  5
rating by christine grant
"I have been a client of Tom Lanes for a very long time. Kimberly has always been very helpful, kind and honest when I have ever had an issue."
We responded:
"Christine, it is a pleasure to hear what a wonderful experience you have had with Tom Lane State Farm's team! Thank you for your business!!"
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Tina McDermott

May 21, 2026

5  out of  5
rating by Tina McDermott
"I have been a client w/Tom Lane State Farm for years as well as my parents before me. In a time when social climate is in flux, it's hard to ever anticipate genuine customer service. But everyone at Tom Lane's office will greet you warmly, take time to talk with you like a real person, and go above and beyond to make sure you are being taken care of at 150%. I have never in nearly 40 years, ever had a less than brilliant experience. They are a shining example that I would love to see others aspire to. Be sure that I will continue to be a loyal patron with all my insurance needs for the next 40+ years. Special shout out to Kimberly,

Tina M"
We responded:
"Thank you so much for this great review Tina! It's been a pleasure having you as a long-time customer! All of us at Tom Lane State Farm Insurance in Bethalto certainly appreciate your business!"
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Ashton Robinson

May 19, 2026

5  out of  5
rating by Ashton Robinson
"I’ve been with State Farm for a while now, and every time I’ve worked with them it’s been great, but Kimberly was truly exceptional. She was so kind, sweet, and patient throughout the whole process, and I had absolutely zero complaints. Keep it up!"
We responded:
"Thank you for the amazing review and kind words about Kimberly, Ashton! It is truly the goal of hers and her teammates at Tom Lane State Farm Insurance to exceed expectations when it comes to all insurance needs. Thank you for your business!!"
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Austin Havlen

May 14, 2026

5  out of  5
rating by Austin Havlen
"Jennifer did great, she hooked us up with renters, car and life insurance for less than what my previous insurance on auto was alone"
We responded:
"Thank you for your kind review, Austin!! Jen and her teammates here at Tom Lane State Farm Insurance work very hard for all our customers! Your recognition is much appreciated!"
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Ed Cory

May 14, 2026

5  out of  5
rating by Ed Cory
"I’ve had a policy with State Farm for almost 5 years now (?). I reached out online to add my son and Lauren called me back to talk through the options available and how to do so without completely breaking the bank. I appreciate her taking the time to make sure we have the right coverage and peace of mind knowing that my son is protected."
We responded:
"Ed, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to any of us a Tom Lane State Farm Insurance! We are always here to help! Thank you for your business!!"