State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
erskine reed
July 21, 2025
"They was really helpful and prompt getting me insured👍👍👍👍👍"
Karla Grant
July 18, 2025
"Staff is very friendly and helpful."
"We appreciate your great review Karla!! We are delighted to know you had a great experience with Tom Lane State Farm Insurance in Bethalto. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business!"
Charlotte Ingold
July 17, 2025
"Kathy was very pleasant and helpful. Goal accomplished 😊"
andrea buettner
July 10, 2025
"Kendra Demars has been the best. She has been so amazing during our claim process to policy updates and being so understanding and kind. I can’t thank her enough for everything."
Lana Facciolini
July 10, 2025
"Jen was very helpful! Everyone at the office were very friendly! They made getting my changes done easy."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Tammy Clements
July 10, 2025
"Kathy at State farm in Bethalto waa great!! Very helpful and informative ahe iswonderful at her job.!! I recommend her highly. 5 stars"
"Thank you for this 5-star review and kind words about Kendra, Tammy!! She and her teammates here at Tom Lane State Farm Insurance in Bethalto work very hard to make sure you and all our customers are well taken care of! Thank you for your business!!"
Liz Bielic
July 10, 2025
"I have been with Tom and his team for close to 20 years! The exceptional service and quality of care they have always provided has kept me a loyal client. We have been through multiple houses, cars and added on teenage drivers together."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jonathan Spink
July 9, 2025
"Always so curious and helpful!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Tammy Whitley
July 9, 2025
"Kim was very helpful and always has a smile in her voice. She took care of me in record time and I appreciate that."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Emiliah Chandler
July 7, 2025
"I worked with Kendra on an auto claim that I had. She is always amazing to work with and prompt with all of her replies. She is super knowledgeable and eager to help with anything that we might need of her."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Lori Ahlers
July 3, 2025
"Office staff is always efficient and kind. Thanks to Kimberly for taking care of the proof of coverage for my solar panels :)"
"Thank you for your 5-star review Lori! The team here at Tom Lane State Farm Insurance in Bethalto are very happy to be your good neighbor! Thanks to you and Doug for your business!!"
Matt Liebheit
July 2, 2025
"I've been working with Garret Braun at Tom Lane State Farm for years, and I couldn't ask for a better insurance agent. He handles all of my personal and rental property policies, and he's always professional, responsive, and easy to work with. Garret goes above and beyond to make sure everything is covered properly and that I understand my options. It's a huge relief knowing I have someone I can trust to handle all of my insurance needs. Highly recommend!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
David Janes
July 1, 2025
"Working with Jennifer at this office made the process of changing insurance so easy! Glad I made the choice to move to State Farm!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Stephanie Tendick
July 1, 2025
"Love all the peeps at State Farm Tom lanes office in Bethalto IL Kimberly is always so friendly and so helpful when I have to call the office. I always love talking to Kimberly and Sherri when I call up there. They always know how to help with all my questions and what I need. Thank you so much Stephanie Tendick."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Diana T
July 1, 2025
"Katie at this office is amazing! She really takes the time to make sure I am getting the best coverage! Thanks for your help"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Ronna Kuehnel
June 26, 2025
"Thank you Kathy for the outstanding customer service. She answered all my questions and got back to me quickly. She was a pleasure to work with. Also, she is very kind and personable."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Linda Skelton
June 26, 2025
"We had another wonderful experience with State Farm! Jennifer was extremely helpful with obtaining insurance on our new car. She was friendly, and very quick to get our policy updated. Thank you, Jennifer!!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Cindy Myers
June 26, 2025
"Tom and his team always go to bat for us! This post is from Rick who was very please with how Kimberly took care of business for us with the bank."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Kayla Bruhn
June 25, 2025
"I have been a policyholder/worked with Garett for 18 years! Highly recommend."
"Thank you for reviewing our office, Kayla!! We’re thrilled to know you had a positive experience with Garett and the team here at Tom Lane State Farm Insurance in Bethalto!. Your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you for your long-term partnership with us! Much appreciated!!"
Ashley Woody
June 25, 2025
"Kimberly was so helpful and very friendly"
"Thank you for your 5-star review Ashley! My team here at Tom Lane State Farm Insurance in Bethalto and I are happy to be your good neighbor!"
Christie Sands
June 25, 2025
"State Farm has been my insurance for over 30 years with no complaints! Tom’s office is amazing, Garett is my go to as we have lots of moving vehicles and residence. I’d highly recommend their experience and knowledge to everyone I know 🚗🏍️🏡"
"We appreciate your review, Christie!! We are delighted to know you had a great experience with Tom Lane State Farm Insurance in Bethalto! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your long tenure as a customer!"
julie rocker
June 25, 2025
"The agents are always friendly and happy to help."
"We appreciate your review, Julie!! We are delighted to know you had a great experience with Tom Lane State Farm Insurance in Bethalto. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business!!"
Maggie Rodriguez
June 25, 2025
"Love going through Garett Braun at Tom Lane State Farm!! Great service, great prices!! You won't be disappointed! I hit 2 deer a few months back and he helped me handle my claim seamlessly. It was all taken care of including the rental!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Lis Engwall
June 21, 2025
"I called to make a payment and change a phone number that I was unable to do online for some reason. Kimberly quickly helped me and got everything done very easily. She was super sweet and wonderful to work with!"
"Thank you for your 5-star review Lis!! Kimberly and her teammates here at Tom Lane State Farm Insurance in Bethalto I are very happy to be your good neighbor!!! Thank you for your business!!"
Bryan Birdsong
June 20, 2025
"Great customer services and very friendly! They handled are claim very quickly and made sure that are vehicle was taken care of."
"Thank you for your 5-star review Bryan!! My State Farm team and I are happy to be your good neighbor!"