State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nick Fiorino
August 21, 2026
"Jennifer has been extremely helpful! She was fast and efficient throughout the whole process and very personable as well!"
"Thanks for this great 5-star review, Nick!! I'm glad you had a good experience with Jennifer! She and her teammates at Tom Lane State Farm Insurance in Bethalto work very hard for our customers! Thank you for your business!"
Veneesa Presley
August 20, 2026
"Fantastic communication! Great rates and everything via text, email phone! Highly recommend this agent"
"Thank you Vaneesa!! We are very excited to know you've had a great experience with Tom Lane State Farm in Bethalto! Thank you for your business!!"
Todd Admire
August 17, 2026
"Also helpful and friendly. Tom Lane’s office is the best. I was helped today by Lauren who answered my questions and was able to wrap up my issue in 5 minutes!"
"Thank you for this great 5-star review Todd and kind words about Lauren! She and her teammates at our State Farm office in Bethalto work very to make sure you are taken care of! Your long tenure as a customer with us is greatly appreciated! Thank you!"
Jodi Zimmerman
August 12, 2026
"I had several questions about both my homeowners and auto insurance policies. I literally called her and talked to her 6 times today. Every time she was professional and kind and took her time explaining things. Thank you so much Kathy, there aren't many patient kind people that work customer service anymore, but you really helped me today and again thank you."
"Thank you for these kinds words about Kathy, Jodi and for this great review! She and her teammates here at Tom Lane State Farm are very knowledgeable and work very hard to make sure you and all our customers are well taken care of! Thank you for your business!!"
Jamie Downer
July 30, 2026
"I had a minor issue that Kathy helped resolve quickly. She followed up to make sure I was aware it was resolved also. Great customer service."
"Thanks so much for the amazing review, Jamie!! We really appreciate your kind words about Kathy and your support for her and her teammates here at Tom Lane State Farm Insurance in Bethalto. Just reach out anytime if you need us!!"
Misty. Benham
July 17, 2026
"She was nice , efficient and knowledgeable...."
"Thanks so much for the amazing review, Misty.! We really appreciate your support here in Bethalto. Just reach out anytime if you need us - we’re here for you. "
Leonard LePool
July 16, 2026
"I LOVE this agent & team. Always working with you. Thanks for all of your assistance"
"Oh thank you so much for the kind words and great review! It is our goal at Tom Lane State Farm Insurance in Bethalto to make sure you are very well taken care of! Thank you for your business!!"
Tim Zeier
July 14, 2026
"Lauren was great to work with! Simple changes to policy and answered questions in 5 mins. Efficient."
"Tim, it is a pleasure to hear what a wonderful experience you have had with Kathy! She and her teammates at Tom Lane State Farm in Bethalto work very hard to take care of our customers! Looking forward to our policy review session!"
Nicholas Bridgewater
July 14, 2026
"Kimberly was very helpful and very professional. She helped resolve all my issues and was very attentive. I've been with Tom Lane, state farm for a decade and a half and plan to stay with them as my insurance provider."
"Thanks so much for the amazing review and kind words about Kimberly, Nick!! We really appreciate your long term support as a customer of Tom Lane State Farm's here in Bethalto. Thank you!! Just reach out anytime if you need us - we’re here for you!!"
Katie Evans
July 13, 2026
"I needed proof of having insurance on a vehicle with a loan— I had my problem solved and documents emailed within minutes, super helpful team!"
"Thanks so much for the amazing review, Katie! We really appreciate your support here in Bethalto. Just reach out anytime if you need us - we’re here for you. "
Pamela Wittkamp
July 13, 2026
"They were so helpful and friendly and very knowledgeable! I look forward to working with them!"
"Thanks so much for the amazing review, Pamela! We really appreciate your support here in Bethalto. Just reach out anytime if you need us - we’re here for you. "
Maj Hooks
July 10, 2026
"It was very quick and easy and Jennifer Apotheker was very professional and helpful through it all"
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Danette Simmons
July 10, 2026
"Everyone at state Farm is a big help and I appreciate everybody and I recommend state farm thank you guys for awesome job"
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Bethalto to know you had such a great experience with us. "
Serra Heyen
July 9, 2026
"Kathy Boucher is always professional and prompt. I always feel taken care of at this State Farm office."
"Thanks so much for the great review, Serra!! We’re thrilled to hear you had such a positive experience with Kathy. She and our team here here in Bethalto at Tom Lane State Farm are very thankful for the opportunity to take care of your insurance needs!"
wendy stahl
July 9, 2026
"Great office staff,always so helpful."
"Thanks so much for the amazing review, Wendy! We really appreciate your support here at Tom Lane State Farm Insurance in Bethalto. Just reach out anytime if you need us - we’re here for you. "
Alan Shoppell
July 8, 2026
"Always available to help me with my problem."
"Thank you for the amazing review, Alan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
John D
July 5, 2026
"Jennifer is very knowledgeable about life insurance policies that they sell at State Farm and found one that fit me well so I decided to get one that benefited me for my future."
"John, it is a pleasure to hear what a wonderful experience you have had with Jennifer! She and her teammates here at State Farm Insurance are very happy to have you with us! Thank you for your business!!"
Tyler Admire
June 24, 2026
"I’ve been a customer for 15+ years and I’ve had great experiences. They really have gone the extra mile and have done everything they can to help me throughout the process.
Thank you!"
"Thank you for the amazing review, Tyler! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Mia Woods
June 23, 2026
"Great insurance and the whole staff is so easy to work with! Jennifer was really a huge help today!"
"Mia, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tom Lane’s Team!"
Ashley Connors
June 19, 2026
"Kimberly is delightful"
"Ashley, thank you for your wonderful review of Kimberly! All of us here at Tom Lane State Farm Insurance in Bethalto are very pleased to have you with us!"
Pat Nickels
June 19, 2026
"Such a pleasure dealing with these people. Kimberley was a breath of fresh air in talking to her. Very polite, I appreciate the pick me up. Also, great rates with Tom @ State Farm. Thank you all"
"Thank you for the wonderful 5-star review and kind words about Kimberly! We are so happy you had a wonderful experience with us here at Tom Lane State Farm Insurance in Bethalto! If you ever need anything down the road, do not hesitate to reach out—we are happy to help!"
Stephanie Rogers
June 17, 2026
"Made switching companies nice and easy"
"Thank you for this great review Stephanie! All of us at Tom Lane State Farm Insurance are very excited to have you on board! Please make sure to like our Facebook Page (Tom Lane - State Farm Agent), add our phone number to your contacts, and download the State Farm mobile app! Thank you for trusting us with your business!!"
Rebecca Keller
June 17, 2026
"Small town agents who care for our insurance needs like family"
"Thank you for this great review, Rebecca! Each one of us here at Tom Lane State Farm Insurance greatly appreciates your family's long tenure with us! "
Ben Doolin
June 16, 2026
"Very good people there they will take care of you"
"Thank you, Ben! We appreciate your business and this great review! All of us here at Tom Lane State Farm Insurance are here to make sure all our customers are well taken care of! Thank you!!"
Nathan Smith
June 16, 2026
"Garett Braun was amazing! I was paying around 9800/year for my vehicles/home. A 20 minute meeting later and he got my rates cut almost in half. 100% would recommend!"
"Thank Nathan!! All of us at Tom Lane State Farm really appreciate this great review and kind words about Garett!! He and his teammates are top notch! Thank you for your business!!"