State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Travis Dale
June 13, 2025
"I've had Tom Lane for years. They are always helpful anytime I've had insurance needs."
Lorena Redman-Brown
June 13, 2025
"Kimberly was very helpful, kind, and patient. She assists with any questions and is an asset to State Farm"
"Thank you for these kind words Lorena and for the review! We are so thankful for our long term customers like you and are very glad all of us here at Tom Lane State Farm continue to meet your insurance and financial services needs! Thank you for your business!"
Mike DeClue
June 13, 2025
"Jennifer what a pleasure working with you on all of my insurance needs. Thanks for saving us money on everything. What great people that are in Tom Lane’s office."
Jim S
June 5, 2025
"Kathy very helpful and friendly"
melody woolsey
May 31, 2025
"I have been talking to Kimberly about policies and she has been great with information. So today I sent her my documents for some quotes. Kimberly is so kind and friendly."
Reece Girth
May 31, 2025
"We receive excellent service and care from Tom Lane and Jennifer at State Farm. Highly recommend!!!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jenny Hodges
May 31, 2025
"I’ve been with State Farm for many years and their customer service has always been excellent. Friendly, reliable, and easy to work with—highly recommend! Thank you for all your help, Jennifer!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Lisa Reynolds
May 31, 2025
"This was the first time I've switched insurance companies in 20 years. My agent, Jen Apotheker, is awesome, as well as their whole staff! Jen was able to save us quite a bit of money."
Wayne Cummings
May 30, 2025
"I recently talked to Jennifer Apothoker about finding me a better rate than I currently have. She listened to my situation and offered solutions. She was very patient and listened intently and was so helpful with my situation! She was fantastic!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Alex Seldon
May 30, 2025
"Jennifer helped us with lowering policy and adding our daughter and got payments to be in our range. Def pleased with her help and the service."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Melissa Fields
May 30, 2025
"I worked with Jennifer at to get my car insurance down annd add my daughter. I’m very pleased with her service and how she handled every thing amazing! She goes beyond and I’m so pleased with her"
Marcia E Berry
May 30, 2025
"I had questions about my home policy and Kendra explained everything so I could understand. She also helped me save money on my auto policies!"
"Thank you for this great review Marcia!! We're very happy you chose Tom Lane State Farm Insurance in Bethalto for your insurance and financial services needs. Kendra and her teammates work very hard to make sure our customers understand the coverages they need! Thank you for your business!!"
Steve Pruett
May 22, 2025
"Great customer service and easy to talk to."
"Thank you for this great review of Tom Lane State Farm Insurance in Bethalto, Steve!! We’re thrilled to know you've had positive experiences with us. Your satisfaction is mine and my team's top priority! We look forward to continuing to support your insurance needs. Thank you for your business!!"
julie howard
May 21, 2025
"Thank you Kimberly for always being so helpful and explain things."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Richard Mersman
May 20, 2025
"Kimberly was outstanding. Prompt, knowledgeable and courteous."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our Tom Lane State Farm Insurance in Bethalto!! If you ever have any questions or need assistance, we’re here to help! Thank you for your business!"
Natalie “Natalie Weigel Bock” Bock
May 19, 2025
"I've been with Tom Lane State Farm for many years and every time I call, the customer service is over the top!"
"Thank you for this great 5-star review Natalie! We really appreciate it and your long tenure as a customer with Tom Lane State Farm Insurance in Bethalto!"
Allison Marie
May 15, 2025
"We love Tome Lane’s office! So easy to work with, highly recommend!"
"Thank you for this great review Allison!! We are thrilled you have had great experiences with us! It is our goal at Tom Lane State Farm Insurance in Bethalto to make sure our customers feel this way!! Thank you for your business!!"
andy white
May 13, 2025
"Kendra is always very helpful when i need her assistance,it's never a hassle and is always quick and easy."
"Thank you for your 5-star review and kind words about Kendra! She and the rest of the team here at Tom Lane State Farm Insurance in Bethalto are happy to be your good neighbor! Thank you for your business!!"
jennifer janssen
May 7, 2025
"Jennifer was very helpful today with making changes to my auto insurance policy."
"Thank you for your 5-star review Jennifer!! My team here at Tom Lane State Farm Insurance in Bethalto and I are happy to be your good neighbor!"
Brittney Golich
May 5, 2025
"Kimberly, along with the other agents at Tom Lane - State Farm, have been so nice and helpful answering any questions that I have! Kimberly knows how to ease a stressful situation with her empathy and knowledge to answer any questions you have!"
"We appreciate your review Brittney!! We are delighted to know you had a great experience with Kim and her teammates!! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business!!"
Francis Bonneville
May 5, 2025
"I was thinking of switching insurance providers. I called State Farm and got Jennifer Apotheker. She listened to to the coverages etc. I was needing and asked the appropriate questions. She provided me with quotes for each policy in a timely matter, answered my questions and generally made the process easy."
"This is great to hear Francis!! We’re very thankful for your feedback about your positive experience with Jennifer! It’s hers and her teammates' pleasure to assist you with your insurance needs here at Tom Lane State Farm Insurance in Bethalto. If there is anything else we can do to help, please let us know! Thank you for your business!!"
robby arnold
May 3, 2025
"Very attentive to details couldn't be happier would recommend to anyone"
"Thank you for the great review and words Robby! We strive to provide the highest quality experience for our customers at Tom Lane State Farm Insurance in Bethalto! Thank you for your business!!"
Kara Wright
May 2, 2025
"Kimberly was very friendly and helpful after a very trying morning. She made my day brighter and brought a smile to my face!"
"Thank you for your 5-star review Kara!!! Kimberly and her teammates here at Tom Lane State Farm Insurance in Bethalto are happy to be your good neighbor! Thank you for your business!!"
Karen Jockisch
May 1, 2025
"Jennifer was very helpful. She answered all my questions and got back to me quickly as promised."
"We’re honored by your positive feedback Karen!! We look forward to continuing to provide you with great service at Tom Lane State Farm Insurance in Bethalto! If there is anything else we can do for your insurance needs, just let us know! Thank you for your business!!"
Tammy Clements
May 1, 2025
"Kendra at State farm was great!! Very helpful and wonderful at her job.!!"
"Thank you for this 5-star review and kind words about Kendra, Tammy!! She and her teammates here at Tom Lane State Farm Insurance in Bethalto work very hard to make sure you and all our customers are well taken care of! Thank you for your business!!"