State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bryan Birdsong
March 19, 2026
5
out of
5
rating by Bryan Birdsong
"Great customer services and very friendly! It was real easy to switch our insurance form one vechical to another."
We responded:
"Thank you for your 5-star review Bryan!! My State Farm team and I are happy to be your good neighbor!"
Brad Paslay
March 17, 2026
5
out of
5
rating by Brad Paslay
"Always responsive great service"
We responded:
"Thank you for this 5 star review Brad! We appreciate your business! All of us at Tom Lane State Farm Insurance in Bethalto work very hard to make sure our customers are well taken care of!"
Kurt Manns
March 16, 2026
5
out of
5
rating by Kurt Manns
"Jennifer it was great to talk with you and add a new policy with Tom Lane. The ease of the process and the trust with State Farm is all I need to say I’m in. Thanks Kurt Manns"
We responded:
"Thank you for this great review and kind words about Jennifer, Kurt! She and her teammates here at Tom Lane State Farm Insurance in Bethalto all work very hard to make sure you and all of our customers are well taken care of! Thank you for your business!!"
Brandon Rogers
March 11, 2026
5
out of
5
rating by Brandon Rogers
"Have alway went Beyond to help me took time to check on see if everything is going good"
We responded:
"Thank you for your kind review of Brandon!! All of us here at Tom Lane State Farm in Bethalto are very happy to make sure you're well taken care of! Thank you for your business! We really appreciate it!!!"
Kimberly Hasenjaeger
March 11, 2026
4
out of
5
rating by Kimberly Hasenjaeger
"Jennifer is wonderful to work with, very nice and timely. 😃"
We responded:
"Kimberly, thank you for this review!! We are so glad to hear that you had a positive experience with Jennifer!! All of us here on State Tom Lane Farm in Bethalto are very happy to be of service to you!! If there is anything we can do to make it a 5- star experience next time, please do not hesitate to share your thoughts! Thank you for your business!!"
Alyssa Miller
March 9, 2026
5
out of
5
rating by Alyssa Miller
"Jennifer at Tom Lane State Farm is absolutely wonderful. She is helpful, timely and all around enjoyable to do business with. She offered me a much better insurance rate than what I had elsewhere and has saved us literal thousands and isn’t pushy on anything, just listens and is helpful. She is a joy to chat with. I cannot say enough good things about her and this agency"
We responded:
"Thank you again Alyssa! We are grateful and appreciative of the time you took to leave your review. Thank you also for your kind words about Jennifer!! She and her teammates at Tom Lane State Farm Insurance in Bethalto make it their goal to provide the best experience possible! Thank you for your business! See you next time!"
Corby Gates
March 6, 2026
5
out of
5
rating by Corby Gates
"Jennifer and Kimberly have been absolutely amazing! They assist my family and I with such patience and understanding. I’m grateful to have an insurance company that feels like home."
We responded:
"Corby, it is a pleasure to hear what a wonderful experience you have had with Jen and Kimberly! All of us at Tom Lane State Farm Insurance in Bethalto thank you for your business!!"
Sarah McDonough
March 6, 2026
5
out of
5
rating by Sarah McDonough
"Jennifer has been so great to work with! She quickly answered all of my questions and got everything I needed together for me."
We responded:
"Thank you for the amazing review and kind words about Jennifer, Sarah! It is truly the goal of she and her teammates here at Tom Lane State Farm Insurance in Bethalto to exceed expectations when it comes to all insurance needs. Thank you for your business!!"
james gornall
March 6, 2026
5
out of
5
rating by james gornall
"I would rate this agency as 5 star without hesitation. Met with Jennifer for first time today to switch Agencies and insurance. She was most professional and explained policy requirements and options fully and in clear language. Ended with auto and house policies that were better than previous and saved money 8n long run. Would highly recommend her to anyone who needed info or changes."
We responded:
"Thank you for the great review!! It is most definitely the goal of Jennifer and her teammates here at Tom Lane State Farm Insurance to exceed expectations when it comes to all insurance needs. We strive to be the insurance advisors of choice! Thank you for choosing us!"
Stephanie Wallis
March 3, 2026
5
out of
5
rating by Stephanie Wallis
"Jennifer handled my request and everything was taken care of in minutes. Couldn’t have been easier!"
We responded:
"Hi Stephanie! Thank you for this great review and kind words about Jennifer! She and her teammates here at Tom Lane State Farm Insurance are very dedicated to helping you and all our customers! Thank you for your business!!"
Riley
March 3, 2026
5
out of
5
rating by Riley
"Garett helped us get out of bad policy with safeco and save alot of money with even better coverage. I highly recommend"
We responded:
"Thank you for your kind review of Garett, Riley! He and his teammates here at Tom Lane State Farm in Bethalto work very hard to make sure we can get you in a better situation! We greatly appreciate your review and your business!"
Toby Gates
March 2, 2026
5
out of
5
rating by Toby Gates
"Hassle free and willing to do whatever it takes."
We responded:
"Thank you for your kind review of our team here at Tom Lane State Farm Insurance in Bethalto! All of us make it a priority to ensure all our customers are well taken care of! Thank you for your business!!"
Lance Darr
February 24, 2026
5
out of
5
rating by Lance Darr
"Always smiling faces when I walk in!!"
We responded:
"Thank you for the amazing review, Lance! It is truly the goal of our team here at Tom Lane State Farm in Bethalto to exceed expectations when it comes to all insurance needs."
Christina Manley
February 23, 2026
5
out of
5
rating by Christina Manley
"Tom Lane's staff is GREAT! Kendra & Lauren are very knowledgeable and helpful!! Thank you for your time and helping me get situated with all the insurances I need! I give this agents office 10 stars 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟"
We responded:
"Thank you for this great review Christina!! We are very happy you chose Tom Lane State Farm Insurance in Bethalto to handle your insurance needs! Welcome to the area! "
Brody Rust
February 12, 2026
5
out of
5
rating by Brody Rust
"Garrett was very professional in helping set me up with my home owners insurance as well as auto insurance."
We responded:
"Thank you for your kind review of our team here at Tom Lane State Farm, Brody!. We appreciate it!"
David Janes
February 11, 2026
5
out of
5
rating by David Janes
"Working with Jennifer is always amazing! I’m a digital first person but I pick up the phone and call her when I need something because she makes it even easier and gives a personal touch!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Daniel D
February 11, 2026
5
out of
5
rating by Daniel D
"They’re always so very helpful and kind and very responsive to my needs. It’s comforting to know that there is a team of people behind the scenes that can help in time of crisis and need."
We responded:
"Thank you for this great review! It is truly the goal of our team here at Tom Lane State Farm Insurance in Bethalto to exceed expectations when it comes to all insurance needs. Thank you for your business!"
Tim Zeier
February 10, 2026
5
out of
5
rating by Tim Zeier
"Kathy was terrific to help answer questions when I called. We scheduled a policy review. We shall see how that goes."
We responded:
"Tim, it is a pleasure to hear what a wonderful experience you have had with Kathy! She and her teammates at Tom Lane State Farm in Bethalto work very hard to take care of our customers! Looking forward to our policy review session!"
BigDog Rottweiler
February 2, 2026
5
out of
5
rating by BigDog Rottweiler
"I wanna send out a big thank you to Jennifer Apotheker at the State Farm in Bethalto Illinois, thanks again for your help on making sure I have the coverage I need on my house and my vehicles. Keep up the good work and God bless you and your family."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at Tom Lane State Farm in Bethalto! If you ever have any questions or need assistance, we’re here to help!"
Dale Sellers
January 31, 2026
5
out of
5
rating by Dale Sellers
"I had a great experience at this State Farm. I was greeted by a friendly face and had all of my questions answered. Kimberly Sproul was the best. If you need any assistance or questions about insurance give Kim a call."
We responded:
"Hi Dale, Thanks for the great review! It is truly touching to know you think so highly of us! We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!"
Douglas Campbell
January 31, 2026
5
out of
5
rating by Douglas Campbell
"Great place friendly staff enjoy a business like this always a pleasure doing business"
We responded:
"We appreciate your review, Doug!! If you ever need any assistance in the future, please don’t hesitate to reach out. All of us at Tom Lane's State Farm office on Bethalto are here to help!!"
Samantha Parker
January 31, 2026
5
out of
5
rating by Samantha Parker
"I can’t say enough about Kimberly and the amazing work she does. She is always so helpful when I have questions. She cares about making sure her customers are satisfied."
Lauren Campbell
January 31, 2026
5
out of
5
rating by Lauren Campbell
"Everyone is very welcoming and kind. They helped me get a very good rate for my boyfriend's home and auto policies!"
We responded:
"Thank you for your great review! The team here at Tom Lane State Farm Insurance in Bethalto works very hard to make sure you and all our customers are very well taken care of! Please continue to reach out with any questions or concerns!"
Brandy Sproull
January 31, 2026
5
out of
5
rating by Brandy Sproull
"Kim was so easy to work with. She did such a great job for us."
We responded:
"Hi Brandy, Thanks so much for taking the time to share your positive experience! Hearing that your experience went well really makes our day. We'll be sure to share your experience with the rest of our team members as inspiration! Please let us know what we can do for you in the future."
John Sproull
January 31, 2026
5
out of
5
rating by John Sproull
"Kim was great to work with."
We responded:
"Hello John, We appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! We hope to continue exceeding your expectations with great service. See you next time!"